FoodTruck Payment and Refund Notice

Customers browse for free. The FoodTruck iOS apps do not sell subscriptions, open checkout, process payments, process refunds, or manage billing.

Pickup requests

Pickup requests are request-only. Customers pay trucks directly outside the iOS app. Food quality, pickup timing, menu availability, and truck payment questions should be resolved with the truck.

Business access

FoodTruck business tools for operators and drivers may require a paid web subscription managed through Stripe Checkout and Stripe Customer Portal. The iOS apps only reflect current account access and do not provide a purchase path.

Subscription cancellation

Operators can cancel a paid subscription from the web billing portal or by contacting FoodTruck support. Unless a different written agreement applies, cancellation stops the next renewal and access continues until the end of the already paid billing period.

Monthly subscriptions can be canceled any time before the next monthly renewal. Annual subscriptions can be canceled any time before the next annual renewal; access remains available through the paid annual term.

Subscription refunds

Subscription fees are not prorated or refunded by default after a billing period has started. FoodTruck may approve a refund when there is a duplicate charge, billing error, unauthorized charge, unresolved service access failure, or another reason required by law.

First invoice refund requests may be reviewed within 14 days of the initial paid subscription when onboarding has not started or FoodTruck cannot provide the purchased business access. Approved refunds are returned to the original payment method through Stripe.

Refund timing

After a refund is issued, the customer's bank or card issuer controls when the credit appears. Stripe refund references may be used by support to help trace a refund when available.

Support

For FoodTruck account or access questions, contact info@appsorder.com.